What Is The Future Of Online Shopping?


Brexit is here, so what does that mean for us who shop online?


Here's what the CCPC have to say about it:

When you shop online from a business in the EU, you have strong consumer rights under EU consumer protection legislation, including the Consumer Rights Directive (CRD). The CRD includes the right, in most cases, to cancel your order within 14 days of delivery.

From 1 January, you no longer automatically have these rights when you buy online from a business based in the UK. When shopping online there are some steps you should take:

1. Check the location

First, find out where the business is located. Do not rely on the name of the website (for example, .ie or .co.uk) or prices displayed in Euro. These details do not tell you where the business is located. Check the T&Cs, Privacy Policy or Contact Us pages of the website for a physical address.

If the business is in an EU member state, including the Republic of Ireland, then your consumer rights will not change because of Brexit. If the business is outside the EU, including the UK, then the rights you have under the Consumer Rights Directive do not automatically apply.

2. Check the fine print

Second, when buying from a website outside the EU, it is very important to read the terms and conditions on the website and if necessary, ask the following questions:

  • Can you return the item if you change your mind?
  • Can you cancel an order before it is dispatched?
  • Do you have the right to return the item and if you can return an item, who pays for the cost of returning it – you or the business?
  • Has the retailer included any Irish VAT or customs duties in the final price? If not, then you may face a bill when your goods are delivered.
  • When buying from the UK (excluding Northern Ireland) you may be liable for customs duties if the goods you are buying are not made in the UK.

After Brexit, you will still have consumer rights when buying from UK retailers, however these rights will generally be set down in UK law rather than EU law. In some cases, where a retailer directs their website to EU consumers, then EU law may still apply. In these circumstances, it may be more difficult to resolve a dispute with a UK trader following Brexit. It is important to be aware of this, particularly if buying high value goods.


So basically this means you will have more consumer rights when you shop from an Irish or EU members website rather than the UK.

You will have European Law backing you if something goes wrong and if you shop from a UK website then you will have to follow UK law.

You will also have to pay import duties on any purchase made over €22. Some UK companies are mixing this charge in by slightly raising their prices for each product, some companies like Amazon are putting the percentage on top of your order prices at the checkout and we even heard of some companies saying that they'll pay for the import duties if you get them.

We spoke with our courier service and they said that not all orders will have import duties on them. This is because only certain packages will be scanned when they enter the country by customs. They won't be able to stop and scan every single package so you may or may not get away with paying the extra charge.

But you may also get hit with the extra charge and then be forced to pay extra before you receive your package which sucks.

This is a good time to explore new brands and to make sure you check if they are Irish or European. 

- The Sarah Jayy Team