FAQs – Sarah Jayy
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Where do you ship from?

From May 2020, the business has went in a new direction and will be shipping out directly from Limerick, Ireland. This insures we can get orders to you as fast as possible.


Do you deliver to my country?

We ship to many countries in Europe, but we are mainly focused on Ireland right now.


Is it safe to shop online on your store?

Of course! Our site is SSL encrypted which means purchasing from our store is 100% safe. This ensures that the information is encrypted when it travels over the internet and it is stored on a secure server once it arrives to the company. Sarah Jayy do not store or keep your credit card details nor do we share your personal information to anyone. 


What is your return policy?

You can return your order within 365 days from the day you received it for FREE

 We want to give you a no risk way of buying our clothes, trying them on and returning them if you don't like them.

You must return your clothing in its original condition with no marks, stains, tears or damage. If failure to do so, then you will not be refunded.

To start your return please contact us first.


What is your exchange policy?

You can exchange your order within 14 days of receiving it. Exchanging items are not free and you must pay for posting them back to us.

After we inspect your order, we will then notify you by email of your new tracking number for your exchanged order.



How do I cancel an order?

You must contact us within 2 hours after you purchased your order so we can cancel it. Otherwise we are not able to change anything with your order. Please carefully read our descriptions and shipping times.


How do I return my order?

 There is a order sheet in your package. Just simply fill out a,b,c or d on it and send it back to the address stated on the order sheet. Then email us your postage receipt and iban number and we will refund your postage fee. 

How do I know what size to order?

Please check our size guide in the product page of every item on our store. It is where you select your size. If you have any queries about sizing please contact first at careteam@sarahjayy.com and we will be happy to help you find your correct size.


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