Frequently Asked Questions
Can't find the answers you are looking for? We've shared some of our most frequently asked questions to help you out!
You have one full year to return your items to us from the day you receive your order. When returning your order, your items must be in the exact same condition you received them in with tags attached and no stains, smells or tears. Returning your items is free of charge if you are based in Ireland.
When we receive your items back to us, your refund will be processed within 7 days.
To return your order, please email email@example.com
If you are living in Ireland, we will send you a returns label in the post and you have to do is stick this on your bag, fill out your returns form and send it back to us via An Post
We are based in Limerick, Ireland
If you are based in Ireland and in the European Union countries then you will have to pay no extra taxes on your order.
If you are based outside of the EU in countries like the United Kingdom and the United States then you may have to pay extra taxes on your order which will be in regulation to your countries tax code.
Our sizing is regular UK sizing. We have a size chart available on all of our product pages. Choose your regular size and if you have any questions about sizing, please email us firstname.lastname@example.org
Your order will be shipped out every working day from Monday to Friday.
If you are based in Ireland, your order should be with you within 1 to 3 days.
In Europe and other countries it could be a week or more.
If you have not received your order please contact us at email@example.com and we will investigate this for you.
If you receive a faulty or dirty item then please contact us immediately at firstname.lastname@example.org and we will be happy to help.
Send photos and any other information you have to help your case.
We accept all popular payment methods including Visa, Mastercard, Apple Pay, Paypal and many more.
We are an online business so we are open 24/7. We will always do our best to reply to you as soon as possible, send out your orders every working day and and answer any questions you may have.
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